The personal care, one-to-one, makes you feel special

The first time round I was petrified of anyone touching my eyes and the fact that I would be awake throughout the op, but I was treated like royalty and given plenty of assurance that all would be well. The second time around I knew what to expect, but the staff were just as kind and attentive.

If you have the funds, it is money well spent. No long wait wondering when the NHS are going to send for you, and having the op at your own convenience. Most of all, the personal care, one-to-one, makes you feel special. I think you’ve got every aspect of service just right, it would be hard to improve on it.

It’s now nice to know one part of my body is working to perfection, I am very grateful.

Norma Haines